Privacy Policy

Fomino Fresh Basket ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our grocery delivery service. Please read this policy carefully. If you disagree with its terms, please discontinue use of our Service. This policy was last updated on June 7, 2026.

We collect information you provide directly to us, including: • Account information: name, email address, phone number, date of birth, and password when you register • Order information: delivery address, payment details (processed securely — we do not store full card numbers), order history, and delivery preferences • Communications: messages you send us via email, chat, or support forms • Profile preferences: saved addresses, coupon usage, and product preferences We also collect certain information automatically when you use our Service: • Device and usage data: IP address, browser type, operating system, pages visited, time spent, and referring URLs • Location data: approximate location derived from your IP address, or precise location if you grant permission • Cookies and tracking technologies: session cookies, preference cookies, and analytics identifiers (see Section 7)

We use the information we collect to: • Process and fulfil your orders, including sending order confirmations and delivery updates • Manage your account and provide customer support • Send transactional communications such as receipts, delivery notifications, and order status updates • Send promotional communications, offers, and newsletters — only with your consent, and you may opt out at any time • Personalise your experience, including product recommendations and relevant deals • Improve our Service through analytics, research, and testing • Detect, prevent, and address fraud, security incidents, and technical issues • Comply with legal obligations and enforce our Terms and Conditions

We do not sell your personal information. We may share your information with: • Delivery partners: to fulfil your orders and provide delivery updates • Payment processors: to securely process transactions (they are bound by their own privacy policies and PCI-DSS standards) • Technology providers: cloud hosting, analytics, and customer support tools used to operate our Service • Legal authorities: when required by law, court order, or to protect the rights, property, or safety of Fomino Fresh Basket, our users, or the public All third-party service providers are contractually required to handle your data securely and only for the purposes we specify.

We retain your personal information for as long as your account is active or as needed to provide you with our Service. We also retain data to comply with legal obligations, resolve disputes, and enforce our agreements. If you close your account, we will delete or anonymise your personal data within 90 days, except where we are required to retain it for legal or regulatory reasons. Order records may be retained for up to 7 years for tax and accounting purposes.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include: • SSL/TLS encryption for all data transmitted between your device and our servers • Encrypted storage of sensitive data including passwords (hashed) and payment tokens • Access controls limiting employee access to personal data on a need-to-know basis • Regular security assessments and vulnerability testing While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use strong, unique passwords for your account.

We use cookies and similar tracking technologies to enhance your experience on our Service. Types of cookies we use: • Essential cookies: required for the Service to function (e.g., session management, cart persistence) • Preference cookies: remember your settings and preferences across visits • Analytics cookies: help us understand how users interact with our Service (e.g., Google Analytics) • Marketing cookies: used to deliver relevant advertisements — only with your consent You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Service. You may also opt out of analytics tracking by using browser extensions or our cookie preference centre.

Under applicable data protection laws, you have the following rights regarding your personal information: • Access: request a copy of the personal data we hold about you • Correction: request correction of inaccurate or incomplete data • Deletion: request deletion of your personal data, subject to legal retention requirements • Portability: request your data in a structured, machine-readable format • Objection: object to processing of your data for direct marketing purposes • Withdrawal of consent: withdraw consent for any processing based on consent, at any time To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. We may need to verify your identity before processing your request.

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected] and we will take steps to delete such information.

Our Service may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you visit through links on our platform.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by: • Updating the "Last updated" date at the top of this page • Sending an email notification to the address associated with your account • Displaying a prominent notice on our website Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer: • Email: [email protected] • Phone: 1800-123-4567 (Toll Free, Mon–Sat 9 AM – 6 PM) • Post: Data Protection Officer, Fomino Fresh Basket, 123 Market Street, Bengaluru, Karnataka 560001, India We aim to respond to all privacy-related enquiries within 5 business days.